Effective Date: 5/24/2026
At Da Phoenix Style, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
• Be unused, unworn, and in original condition
• Have all original tags attached
• Be returned in original packaging when possible
• Not show signs of wear, damage, washing, or alteration
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless defective or damaged:
• Clearance or final sale items
• Undergarments or intimate apparel (if applicable)
• Gift cards
• Personalized or customized products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos of the item received
• A brief description of the issue
We will review the request and provide a replacement, exchange, or refund when approved.
Refund Process
Once your return is received and inspected, we will notify you regarding approval.
If approved:
• Refunds are issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Most refunds are completed within 5–10 business days
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item for a different size or eligible replacement, please contact our support team.
Exchanges are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless:
• The wrong item was sent
• The item arrived damaged
• The item was defective
We recommend using a trackable shipping service for all returns.
Order Cancellations
Orders may only be canceled before shipment.
Once an order has shipped, it must go through the normal return process.
Contact Us
If you have questions regarding returns or refunds, please contact us:
Da Phoenix Style
Website: daphoenixstyle.com
Email: contact@daphoenixstyle.com